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If carpet and backing is water damaged by clean water, what action should be taken?

  1. Remove water with an extraction vacuum

  2. Leave the carpet to dry naturally

  3. Apply a chemical treatment immediately

  4. Replace the carpet entirely

The correct answer is: Remove water with an extraction vacuum

When carpet and backing are damaged by clean water, the most effective initial action is to remove the water using an extraction vacuum. This approach is critical because prompt water removal minimizes the potential for further damage, such as mold growth or structural issues. By using an extraction vacuum, you can effectively extract excess moisture from the carpet fibers and backing material, reducing the drying time significantly. Properly extracting water also helps in mitigating the risk associated with leftover moisture that could lead to complications like mold proliferation, especially in environments where humidity levels are high or where the damaged material is left untreated for an extended period. The choice to dry the carpet naturally may not be sufficient, as it can leave moisture trapped within layers of the carpet, increasing the chances of mold development. Applying a chemical treatment immediately is typically not warranted unless specific microbial growth has already been detected. Lastly, replacing the carpet entirely may be excessive for clean water damage, as proper extraction and drying can often salvage the carpet effectively.